Last updated: June 30, 2026
Your privacy matters to us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
We collect information you choose to share with us when you interact with HomeSynk, such as joining our waitlist, submitting a property search request, registering as an agent, or contacting our support team.
- Contact details — full name, email address, and phone number
- Property preferences — location, budget, and home type, when you submit a find-a-house request
- Agent details — years of experience and operating area, when you register as an agent
- Message content — anything you write to us through our contact or support forms
2. How We Use Your Information
We use the information we collect to operate and improve the Service, including to:
- Respond to your enquiries and provide customer support
- Match you with relevant property listings or agent opportunities
- Send you newsletter updates, which you can unsubscribe from at any time
- Notify our team internally by email when you submit a form
- Maintain the security and proper functioning of our platform
3. How We Share Information
We do not sell your personal information. We may share information with trusted service providers who help us operate the Service, such as our email delivery provider and WhatsApp, when you choose to contact us through that channel. These providers only receive the information necessary to perform their function and are not permitted to use it for any other purpose.
4. Data Storage & Security
Information submitted through our forms is stored securely and used to follow up on your request. We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Cookies & Similar Technologies
Our website may use cookies and similar technologies to remember your preferences and understand how visitors use the Service. You can control or disable cookies through your browser settings, though some parts of the Service may not function properly without them.
6. Your Rights & Choices
Depending on your location, you may have rights to access, correct, or request deletion of your personal information. You can unsubscribe from our newsletter at any time using the link in our emails, or contact us directly to make a request regarding your data.
7. Data Retention
We retain your personal information only for as long as necessary to respond to your enquiry, follow up on a request, or comply with our legal obligations. If you'd like us to delete information you've submitted, contact us and we will action your request.
8. Children's Privacy
The Service is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will post any changes on this page with a revised "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please reach out to us at info@homesynk.app or via the Support page.
